Cancellation and Refund Policy

Last Updated October 2023

One-Month Free Trial Period (For New Users Only)

Exclusivity:
This offer is exclusively for new BVOPro users only and is limited to one free trial per firm.
Trial Offer:
Embark on a one-month journey with BVOPro, where you get comprehensive access to our services. During this free trial, your plan will determine the number of included valuations and appraisals you can utilise. This tailored approach ensures that your trial experience aligns closely with your specific needs and preferences, giving you a true sense of the value and capabilities of our platform.
Trial Fair Use Policy:
At BVOPro, we are committed to providing all our users an equitable and beneficial experience. Our trial offer is extended in the spirit of fairness, and we trust our users to engage with this opportunity ethically and responsibly. We kindly remind you that the trial is intended to give you a genuine feel for our services. To uphold the integrity of our platform and ensure fair access for everyone, we encourage you to use the trial as it is intended, without exploiting the system. Your cooperation helps us maintain a high standard of service for all our valued users.
Cancellation Rights with Conditions:
During your trial with BVOPro, if you find that our services don’t align with your expectations, you have the right to cancel your subscription without incurring standard charges. However, please be aware that this does not include additional valuations or appraisals beyond your trial plan, nor does it cover any agreed-upon charges for Q&A reviews or the ‘Business Valuations Online finish it for you’ option. These are considered outside the scope of the standard trial offer and will be subject to their specific costs as agreed upon in your quote.
Retention of Work and Data Management Upon Cancellation:
Any valuations or appraisals you complete during your free trial period at BVOPro are yours to keep, free of charge, and we recommend downloading these for your records. It’s important to note that upon cancellation of your subscription, all stored data in your account, including these documents, will be permanently lost. Therefore, we strongly advise you to ensure you have downloaded and saved all necessary documents before you decide to cancel your subscription, to retain access to your valuable work.
Data Retention:
All stored valuations and appraisals in your account will be lost upon cancellation. We advise downloading any necessary documents before cancellation.

Post-Trial Subscription and Cancellation Options

1. Monthly Subscription:

Contract Nature:
Transition seamlessly to a month-by-month subscription after your trial period. This flexible plan is designed to cater to your changing business needs without locking you into a long-term commitment.
Cancellation Flexibility:
We understand that circumstances change, so you can cancel your subscription at any time. There are no penalties or hidden fees for cancellation, providing you with complete control over your subscription.
Utilisation of Services:
Make the most of any unused valuations or appraisals you have left. These will remain accessible and fully usable until the end of your current payment cycle, ensuring you get the total value of your subscription.
Effective Cancellation:
Once you decide to cancel, the process will be completed at the end of your billing cycle. This allows you to utilise our services until the end of your paid period.
Data Retention Warning:
It’s crucial to remember that upon cancellation, all data stored in your account, including valuations and appraisals, will no longer be accessible. To avoid losing your valuable work, we strongly recommend downloading and saving any necessary documents before initiating the cancellation process. This ensures you retain access to your work and can refer to it whenever needed.

2. Annual Subscription:

Discounted Option:
Choose a yearly subscription for a 20% discount with upfront payment.
Early Termination Fee:
Cancelling within the annual contract will not incur additional charges; your agreement will continue until your yearly subscription period ends.
Refund Policy
We appreciate your commitment to a yearly subscription, which is why we offer a 20% discount upfront. In line with this, please understand that we cannot refund any unused portion of the subscription. This policy helps us maintain the integrity of our discounted pricing while ensuring we can continue to offer the best possible service to all our clients. We thank you for your understanding and value your choice to be part of the BVOPro community.
Usage of Remaining Valuations and Appraisals on Cancellation
We understand the importance of the valuations and appraisals you’ve accumulated. Should you decide to cancel your subscription, rest assured that you are entitled to use any remaining valuations or appraisals in the system until the end of your current billing cycle. This policy ensures you receive the full benefit of the services you’ve paid for, even as you transition away from our platform.
Termination Timeframe for Annual Subscriptions
When you choose to terminate your annual subscription with BVOPro, please be aware that the termination will only become effective after the completion of your current annual billing cycle. This means you have full access to utilize our services up until the end of your contracted period. We believe this approach ensures that you receive the complete benefits of your annual commitment, allowing you to make the most of our services throughout your contract.

Termination Policy at BVOPro's Discretion

Right to Terminate
At BVOPro, we maintain a strict policy regarding adherence to our terms of service and proper usage of our platform. We reserve the right to terminate any subscription if a user is found to be in violation of these terms or is misusing our services.

Refund Policy on Termination
In cases where BVOPro initiates the termination of a subscription due to violation of terms or misuse, please be advised that we will not issue a refund. This policy is in place to uphold the integrity of our services and ensure a fair and secure environment for all our users.

Initiating Cancellation
For cancellation or related inquiries, contact us at [email protected] or 1300 282583.

Acknowledgment
By subscribing to BVOPro, you agree to these terms, acknowledging the trial offer’s limitations for new users and the policy against trial exploitation.

Refund Policy

At BVOPro, we strive to ensure you are fully satisfied with our services. Here’s an overview of our refund policy:

Monthly Subscriptions
Cancellation Flexibility:
You may cancel your monthly subscription at any time. However, please note that we do not issue refunds for the billed month, but you can continue to use the service until the end of the billing cycle.
Dispute Resolution: If you have concerns or believe your situation calls for a different approach, we encourage you to initiate a dispute. We are committed to reviewing each case to understand and address your specific needs.

Yearly Subscriptions
Non-Refundable Policy: While cancelling a yearly subscription won’t result in a refund, you will retain access to our services until the end of your subscription period.
Understanding Unique Circumstances: We recognise that exceptional circumstances can occur. If you feel your case merits a refund, please raise a dispute. Our team will carefully review your situation and work with you to find a suitable solution.

Your experience and satisfaction with BVOPro are very important to us, and we are here to support your business needs.